Just an FYI...

Authenticity

Crystal Ray Boutique celebrates genuine, rare vintage and pre-owned designer pieces. We stand behind our brands and products. We guarantee the authenticity of all luxury items, or we will refund 100% of your purchase. 

Ensuring your trust and Understanding the heritage of every piece is essential. So we are happy to offer additional authentication services through luxesupply.co. If you have any questions about an item you are interested in purchasing, we are happy to have it assessed and certified by Real Authentication’s skilled experts. 

 

Have a question we didn't address here? Feel free to email us at hello@crystalrayboutique.com

 

In Store Return Policy

First week you may review a full refund with receipt and original tags attached. Items must be unworn.

Second week you may exchange or Receive store credit, receipt required for all transactions whether they be returns, exchanges or credits.  

After two weeks we cannot accept any merchandise back  

Sale items, handbags, crystals and bathing suits are FINAL SALE 

 

Online Return Policy

Images will need to be sent, as we take images of the items before packing to compare to the original. Please contact us for a RMA number.

 

A return must be approved by email conversation, we will then provide you with a shipping address. A return tracking number must be provided to us. We are not responsible for any packages until they reach us. Once we receive the item, it will be inspected. we will send over an email to notify you of the status. Any garments or jewelry items that show signs of being worn will not be accepted and immediately returned at the cost of the customer. 

All accepted and denied returns remain at the discretion of Crystal Ray Boutique.

Return Shipping

Please consider, the customer is financially responsible for all shipping costs incurred when returning an item. Shipping costs are non-refundable to either party. The return tracking number must be provided in a return, as we are not responsible for any packages until they arrive to us.

Shipping

Free shipping on all orders over $75 or more 

We currently do not offer international orders